25 years of custom software made obsolete by the cloud
Ramsey & Assoc. had successfully operated on a custom-built software system for 25 years. It was purpose-built for their work and, for a long time, it served them well. But when new programmers took over, they didn’t understand what made the Agent-Only FF&E purchasing model unique, and the software couldn’t be made compatible with the cloud.
The team faced a transition they couldn’t avoid: move to a modern, web-based platform without losing the specialized capabilities their business depended on. Generic software wasn’t going to cut it. They needed a solution that understood hospitality procurement from the inside out.
A collaborative build for a specialized model
Sigma Sourcing’s platform is built specifically for the hospitality sector, which meant Ramsey & Assoc. didn’t have to explain why their workflow is different. The team worked collaboratively with Sigma to create a robust management and reporting program that serves both their clients and their internal operations.
The move to a web-based platform also unlocked practical benefits that their legacy system simply couldn’t offer: greater access from anywhere, efficient and timely client reporting and the flexibility to present information in multiple ways. The Sigma development and customer service teams have remained responsive to improvement requests and technical challenges throughout the relationship.
Automated RFQs and POs, a game-changer for the team
The payoff wasn’t just technical, it was felt by everyone on the team. The ability to send RFQs and POs through Sigma’s automated functions replaced a manual, time-consuming process that had been a bottleneck for years.
Sigma brought Ramsey & Assoc. a platform that matched the sophistication of their work, grew with their needs and kept their clients well-served. The collaborative approach between the two teams produced something that feels custom-built, because, in a meaningful sense, it is.